Conditions of Use
Luxe Furniture & Homewares provide our products and services to you subject to the following conditions. If you make a purchase from our website or in person you accept these conditions. Please read them carefully.
Special Orders & Pre-Orders
Not all items on our website are in stock, however can be purchased by special order or pre-order. Full payment is required for special orders and preorder items. We will advise you of an eta which usually ranges from 2 - 16 weeks for the item to arrive from order placement. Please note the eta is an estimate only and is subject to change due to the Covid-19 pandemic causing delays with production, shipping and quarantine. We appreciate your patience and understanding and ask you to be certain of your special order or preorder selections prior to purchase as we do not offer a refund once the special order has been placed or if an item is delayed.
Once your preorder or special order has arrived in stock you will be notified to arrange pickup within seven (7) days. Please note, if you cannot collect your order within seven days the order will incur storage cost of $100 per week, which will be charged to your card. We do not offer long term storage facilities, if you cannot collect your order within four weeks of the order arriving the items will be returned to stock and a store credit will be supplied, minus a handling fee of $100 thank you.
Returns & Refunds
We personally source the highest quality products from all over the world to offer you beautiful luxury furniture & homewares. Each item is carefully inspected for quality on arrival and we package our items with extra care to ensure it arrives to you safely. Please open your delivery as soon as it is received, thank you.
In the unlikely event that your item arrives faulty or damaged due to shipping, Luxe Furniture & Homewares will provide a replacement. If the item cannot be replaced, a store credit or refund will be offered. We require written notification along with images of the damage within 24 hours of the item being delivered in order for your replacement claim to be processed (as per the freight carriers requirements).
Please read our product descriptions fully and make your selection carefully. In accordance with Consumer Law, Luxe Furniture & Homewares do not offer a refund for change of mind, incorrect colour, size or choice. We do not accept returns or refunds for clearance and sale items where the product has a fault that you knew about prior to purchase. This includes instances where the fault was listed in the description and factory seconds.
We make every effort to accurately describe our products. Colours may vary due to lighting and as to how they appear on your screen. If you are unsure or have further questions regarding an item please do not hesitate to contact us and we will be happy to supply more information or images prior to purchase.
Our products are all unique and individually handcrafted. The colour and finish will vary, with no two pieces being alike. Being handmade minor marks in the finish form part of the unique beauty and character of these handcrafted products and are not considered faults. These marks are a part of the product and to be expected for hand finished homewares, as such are not grounds for refund or replacement.
Please note a 15% restocking fee applies for refunds and will be deducted from your refund total. Refunds do not include the original cost of delivery or the cost of returning the goods to our Perth warehouse. We highly recommend insurance on returning an item/s to us. Item/s are required to be received in good condition, without damage and in the original packaging they were sent to you where possible, thank you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Please carefully consider if Afterpay is right for you. Any orders placed using Afterpay's interest free finance option are not be eligible for a refund, instead a store credit will be provided.
All content included on the Luxe Furniture & Homewares website, Facebook Page and Instagram, is the property of Luxe Furniture & Homewares or its content suppliers and protected by international copyright laws. Use of any content without prior permission is prohibited.